Reference

Terms and Conditions That Apply to Your Account

These terms govern how your bovada account works — from opening it to funding it with PayPal, Venmo, or Play+, to how withdrawals are processed.

Account eligibility by state lawPayPal, Venmo, Play+ payment rulesWithdrawal and verification conditionsAccount conduct standardsUpdates to these terms
Explore the Lobby Read FAQ
bovada Terms and Conditions That Apply to Your Account
HOW WE HANDLE IT

Account Security, Data and Terms Enforcement

We apply these terms consistently across every account. Below is how we handle the areas that matter most — your data, your account security, how long we keep records, and what to do if you need a correction made.

Data Retention We retain account records, transaction history, and identity verification documents for as long as required by applicable law and internal compliance standards.
Account Security Your account is protected by SSL encryption. We require identity verification before processing withdrawals, and we never store full payment credentials on our side.
Cookie Use We use cookies to keep your session active, remember payment preferences like your saved PayPal or Play+ wallet, and improve how the lobby performs on your device.
Requesting Changes To dispute an account action or request a correction to your records, contact us by email with your account ID and a clear description. We respond in writing.
TERMS CONTACT

Reach Us About Any Term in Your Agreement

If a specific clause is unclear or you want to understand how a rule applies to your account situation, we want to hear from you before an issue develops. Live chat is the quickest path — you can open it directly from your account dashboard on mobile or desktop. For written documentation of a question or dispute, email gives you a record both sides can reference. Players in Philadelphia or anywhere else in an eligible state can contact support any time through either channel.

Live Chat Open live chat from your account dashboard on any device for a real-time conversation about how a term applies to your account or payment method.
Email Support Send a detailed email when you need a written record of a terms question, a dispute, or a request related to account eligibility or payment conditions.
Account Help Center Browse the help center for published answers to common terms questions about PayPal withdrawals, verification steps, and state access eligibility.

Common Questions About These Terms

These answers cover the terms questions we hear most often. If your question is not here, live chat or email will get you a direct answer tied to your specific account.

Yes. Your ability to open and use an account depends on whether your state permits online wagering. These terms apply once you access the platform, but access itself is subject to state law.

We post the updated terms on this page. Continued use of your account after any update means you accept the new version. You can close your account if you do not agree with the changes.

Each payment rail has its own processing conditions — minimum amounts, verification requirements, and eligible withdrawal paths. Those specifics are shown in the payments section of your account dashboard.

Email our support team with your account ID and a written description of the dispute. We review it and respond in writing, creating a record both sides can reference.

We keep records for as long as applicable law requires. Identity verification documents, transaction history, and account activity are all retained under our data retention policy.

Yes. Promotion-specific conditions are shown alongside the offer in your account and supplement these core terms. If there is a conflict, the promotion terms apply to that specific offer.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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